Privacy Policy

1. Introduction

HokLife is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or enquiry forms
• Subscribe to newsletters or marketing communications
• Contact us via email or phone

This information may include: name, email address, phone number, postal address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages viewed and time spent on pages
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer service
• To send you information about our products and services
• To improve our website and user experience
• To analyze website usage and trends
• To comply with legal obligations
• To send marketing communications with your consent

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: When we must process data to comply with legal requirements

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and business
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

10. Marketing Communications

If you have consented to receive marketing communications, you may opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at [email protected]

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

HokLife
18 High Street
Telford TF3 4BP
United Kingdom
Email: [email protected]
Phone: +44 1952 672 318

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113